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Teletext holidays uk full#

However, Teletext said it has been refunding customers as much as possible.Ī spokeswoman for Teletext Holidays said: 'The company is working as hard as it can and continues to process the remaining refunds due under the Package Travel Regulations to our remaining customers, and as such is very disappointed by the latest action by the CMA. 'After engaging with Teletext Holidays extensively, we are now requesting a court order to make sure that the company immediately pays back the money it still owes to customers and refunds people within 14 days, going forward.' However, it is for the court to determine a date for the hearing.Īndrea Coscelli, Chief Executive of the CMA, said: 'Companies must abide by consumer protection law and treat their customers fairly. It added that as it considers Truly Holdings is in breach of the law and that harm to consumers is ongoing, it is seeking that the claim be expedited, so that the case can be heard more quickly.

The CMA will be asking the court to order that Truly Holdings puts in place appropriate processes to ensure it complies with the law in the future.

What you need to know about money every week: This is Money podcastĪ month on, the regulator said it does not consider that Truly Holdings has done enough to provide refunds to package holiday customers with outstanding claims, including recent cancellations, or to make sure that it pays all future refunds that are due within the 14 days.

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Teletext holidays uk how to#

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Teletext holidays uk full#

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